There's little in daily life as concerning as being alone when we're sick or hurt. Anxiety over the inability to call for help in a medical emergency robs many seniors and their families of a valuable asset: peace of mind.

Nightingale Services teams up with Lifeline Systems to provide a personal emergency response service employing communications technology to ensure that no subscriber is ever alone. When a subscriber touches a button, usually worn around the neck or wrist, she is instantly connected with Lifeline, even if unable to move or talk. Self-dialling telephones make this possible, and all of Lifeline's units contain highly sensitive speakerphones. Lifeline's response time is swift, averaging less than 20 seconds. Some clients' difficulties are set right by the visit of a previously designated neighbor or family member. In more serious matters or when the client can make no verbal response, Lifeline initiates emergency action, sending an ambulance and notifying family. Just like with the Nightingale Service you know and trust.

A very caring and responsive staff has much to do with Lifeline's steady growth since its inception almost 30 years ago. "On an average day," says President and C.E.O. Ronald Feinstein, "the Company handles nearly 27,000 inbound calls." (1) Providing excellent service for its more than 400,000 subscribers is key both to Lifeline's philosophy and its success.