Congratulations to Cynthia Spiva, Nightingale Services Spotlight Employee!
Cynthia works in the Savannah office entering client data for new installations and overseeing daily maintenance work. She also handles customer questions or complaints, quickly resolving any issues that may arise. She says, “Customer service is a very big part of Nightingale.” When someone calls the Nightingale office, “they need someone who cares about their well-being.” Cynthia is that person.
|
Cynthia feels it is imperative to her position that she creates a “comfort zone” for clients. She does everything possible to handle problems and resolve them as soon as possible. She tells of a client who had a problem with her unit beeping continually. Cynthia made arrangements to visit the client that very afternoon to resolve the problem. Upon arrival, the client explained that the unit was located in the bedroom down the hall. Cynthia walked down the hallway, realizing that the beep didn’t sound like the Nightingale ERS unit. She inspected the area and discovered the source of the beep was the smoke alarm. The client, “a small, frail lady”, replied, “Well, when you get my age, a beep is a beep.” Cynthia tried to replace the batteries for the client, but was unable to reach the alarm. The client was thankful for her offer, saying, “God will bless you for your kindness.” Cynthia knows that it is all part of her job. She feels that it is rewarding to show people that you sincerely care about them and their safety. In her free time, Cynthia enjoys reading, music, and spending time outdoors. She loves being with her family and has been blessed with three grandchildren from her only son. |
Cynthia Spiva |
